Privacy Policy

Information you provide

When you contact us, request a quotation or request an engineer callback, we collect the details you submit, such as your name, company, email, phone number, country, project requirement and any attached documents. Calculator results are sent to us only when you choose to include them in a request. Please provide only information you are authorized to share.

How we use information

We use enquiry information to assess requirements, respond, arrange a callback and manage related business communications. Submitting a request does not enrol you in promotional marketing. Engineer Connect currently collects manual callback requests; it does not place automatic calls, record calls or automatically bill support.

Security and technical information

We use access controls to restrict enquiry records, RFQ attachments and administration. The application processes a keyed hash of the request IP address for rate limiting and stores browser user-agent information for abuse investigation. Hosting and database providers may also process technical request logs needed to deliver and secure the service.

Service providers and access

Authorized Elexorn personnel and the hosting, database and communication providers used to operate this website may process information for those purposes. Infrastructure may process data outside your country. We do not sell enquiry information or publish submitted documents. Information may be disclosed when required by applicable law.

Retention and your requests

We retain information while it is needed to handle the enquiry, maintain relevant business records or meet applicable obligations. You may contact us to request access, correction or deletion, withdraw an optional permission, or raise a concern. We will verify the request and handle it according to applicable law; records subject to legal or contractual retention may need to be kept.

Browser storage and external links

Essential storage supports authorized Admin sign-in. Calculator context is kept in your browser tab when you choose to transfer a result. The application does not include advertising pixels or non-essential analytics. External services linked from this website have their own policies. See the Cookie Policy for browser-storage details.

Contact

For questions about this notice or your information, email info@elexorn.com or use our Contact page.

Elexorn Automation Services Pvt. Ltd., Unit No. 101B, A2-Gupta Industrial Premises Co-operative Society, Empire Industrial Hub, Chikloli MIDC, Ambernath West, Thane, Maharashtra 421503, India.